Refund policy
Every piece is checked before it leaves our stores. If something is wrong when it reaches you, we will put it right.
What we exchange or refund
- Manufacturing defect. A fault in how the piece was made, such as a faulty clasp or a flaw in the workmanship. Contact us within 7 days of receiving your order.
- Damaged in transit or wrong item. Contact us within 48 hours of delivery, with photos of the item and of the parcel it arrived in.
What is not covered
- Change of mind, or a piece that is no longer wanted.
- Wear, scratches, tarnishing or damage that happens after delivery.
- Problems reported after the time limits above.
How to ask for an exchange or refund
- Email support@falaqjewelry.com or WhatsApp +968 9583 2063 with your order number and clear photos of the problem.
- We reply with the next step. Please do not send anything back before we confirm.
- Return the piece unworn, in its original packaging, with its tags and the invoice.
Refunds
- Refunds go to the original payment method only.
- We start the refund after we receive and inspect the returned piece, which can take up to 7 days.
- Card refunds usually appear within 7 to 15 working days, depending on your bank.
- Delivery charges, return shipping and any customs duties or taxes are not refunded.
- Promotional or cash-back amounts used on the order are not refunded. Orders paid by gift card or voucher are refunded as a new gift card or voucher of the same value, excluding delivery charges.
Return shipping
Return shipping is paid by the customer unless we confirm otherwise in writing.
Questions
Email support@falaqjewelry.com or call or WhatsApp +968 9583 2063.
Last updated: 7 October 2026