Your Return Policy Guide
Every piece is checked before it leaves our stores. If something is wrong when it reaches you, we will put it right.
What we exchange or refund
- Manufacturing defect. A fault in how the piece was made, such as a faulty clasp or a flaw in the workmanship. Contact us within 7 days of receiving your order.
- Damaged in transit or wrong item. Contact us within 48 hours of delivery, with photos of the item and of the parcel it arrived in.
What is not covered
- Change of mind, or a piece that is no longer wanted.
- Wear, scratches, tarnishing or damage that happens after delivery.
- Problems reported after the time limits above.
How to ask for an exchange or refund
- Email support@falaqjewelry.com or WhatsApp our stores with your order number and clear photos of the problem.
- We reply with the next step. Please do not send anything back before we confirm.
- Return the piece unworn, in its original packaging, with its tags and the invoice.
Refunds
- Refunds go to the original payment method only.
- We start the refund after we receive and inspect the returned piece, which can take up to 7 days.
- Card refunds usually appear within 7 to 15 working days, depending on your bank.
- Delivery charges, return shipping and any customs duties or taxes are not refunded.
- Promotional or cash-back amounts used on the order are not refunded. Orders paid by gift card or voucher are refunded as a new gift card or voucher of the same value, excluding delivery charges.
Return shipping
Return shipping is paid by the customer unless we confirm otherwise in writing.
Questions
Email support@falaqjewelry.com or message our stores on WhatsApp.
Last updated: 21 October 2026