Your Return Policy Guide

 

Our Commitment

At Falaq Jewelry, we value your trust and aim to provide you with a smooth and satisfying experience. We stand behind the quality of our products and offer this policy to address any issues that arise solely from our side, such as manufacturing defects or transit damage.

1. Conditions for Refund and Exchange

  1. Eligibility

    • Manufacturing Defects or Transit Damage: A refund or exchange is available if the product shows a verifiable manufacturing defect (e.g., clasp issues, irregularities in craftsmanship) or if it was damaged in transit.
    • Time Frame: You must return the product within 7 days of receipt to be eligible.
    • Exclusions: Shipping fees, return shipping charges, and any applicable customs duties or taxes will not be refunded.
    • Product Condition: Items must be returned in their original packaging, with tags intact, accompanied by the original invoice and matching invoice value.
    • Non-Eligibility: Products held for more than 7 days, showing signs of wear or misuse, or lacking original packaging are not eligible for return, exchange, or refund.

  2. Scope

    • This policy does not cover returns or refunds for reasons unrelated to defects or transit damage (e.g., personal preference or change of mind).

2. Exchange Policy

  • Conditions for Exchange: Items eligible for exchange must be in original condition, with the original packaging and purchase receipt, returned within 7 days of purchase.
  • Receipt Requirement: We cannot process an exchange without the original purchase receipt.
  • Shipping Fees: Any return shipping charges for the exchange process are the customer’s responsibility, unless otherwise stated in writing by Falaq Jewelry.

3. Refund Policy

  1. Mode of Refund

    • Refunds will be processed exclusively through the original payment method used at the time of purchase.

  1. Processing Time

    • The refund process begins once Falaq Jewelry has received and inspected the returned product(s). This process can take up to 7 days from the date we receive the item.
    • For credit/debit card transactions, refunds typically appear in your account within 7 to 15 working days, depending on your card issuer.

  1. Exclusions and Special Conditions

    • Cash Back or Promotional Credits: Any promotional amounts or cash-back bonuses applied to the original order will not be included in the refund.
    • Gift Certificates or Vouchers: Orders paid with gift certificates or vouchers will be refunded as a new gift certificate or voucher of equivalent value, excluding shipping charges.

4. Additional Information

  • Quality Assurance: Each item is carefully inspected before shipment to maintain our high standards.
  • Contact Us for Assistance: If you encounter any issues or have questions about the refund/exchange process, please email us at the designated customer service address, including your order number and supporting images (if applicable).
  • Return Logistics: Where available, we will help arrange for product pick-up if a manufacturing defect or transit damage is confirmed.

Your Satisfaction Matters

At Falaq Jewelry, customer satisfaction is our priority. Our Refund and Exchange Policy reflects our commitment to resolving any issues that arise from our end, ensuring a transparent and hassle-free experience every time you shop with us.

Last Updated: 02 March, 2025