Return Policy

Our Commitment: At Falaq Jewelry, we are committed to ensuring your satisfaction with every purchase. Understanding the importance of your investment in our jewelry, we offer a simplified yet comprehensive refund policy.

Conditions for Refund and Exchange:

  • Eligibility: A refund or exchange is possible if the product has a manufacturing defect, significant tarnishing, or damage incurred during transit.
  • Time Frame: You must return the product within 7 days of receipt for eligibility.
  • Exclusions: Shipping charges, return shipping charges, and any applicable customs duties or taxes are not included in the refund or exchange.
  • Product Condition: The product must be returned in its original packaging, with tags intact, accompanied by the original invoice and correct invoice value.
  • Non-Eligibility: Products in your possession for over 7 days or showing signs of use are not eligible for return, exchange, or refund.

Exchange Policy:

  • Products eligible for exchange must be returned in their original packaging, along with the original purchase receipt, within 7 days from the date of purchase.
  • Exchanges are not possible without the original purchase receipt.
  • A return shipping charge will be applicable for exchanges.

Refund Policy:

  • Refunds are processed exclusively through the Original Mode of Payment.
  • The refund process initiates once Falaq Jewelry receives the returned product(s). This process may take up to 7 days from the receipt of the product.
  • For credit/debit card payments, the refund will be credited back to the card within 7 to 15 working days.
  • Cash back/promotion amounts used in the order will not be included in the refund.
  • For orders placed using gift certificates or vouchers, the refund will be issued as a new gift certificate or voucher of the same value, excluding shipping charges.

Additional Information:

  • We meticulously inspect all items before shipping to ensure the highest quality.
  • In case of any issues, please contact us at our designated customer service email with all relevant order details and images.
  • We will assist with the return process and arrange for product pick-up, where applicable.

Your satisfaction is paramount to us at Falaq Jewelry. This policy is designed to ensure a transparent and hassle-free experience for refunds and exchanges, aligning with our dedication to exceptional service and quality.