Return Policy
Our Commitment: At Falaq Jewelry, we are committed to ensuring your satisfaction with every purchase. Understanding the importance of your investment in our jewelry, we offer a simplified yet comprehensive refund policy.
Conditions for Refund and Exchange:
- Eligibility: A refund or exchange is possible if the product has a manufacturing defect, significant tarnishing, or damage incurred during transit.
- Time Frame: You must return the product within 7 days of receipt for eligibility.
- Exclusions: Shipping charges, return shipping charges, and any applicable customs duties or taxes are not included in the refund or exchange.
- Product Condition: The product must be returned in its original packaging, with tags intact, accompanied by the original invoice and correct invoice value.
- Non-Eligibility: Products in your possession for over 7 days or showing signs of use are not eligible for return, exchange, or refund.
Exchange Policy:
- Products eligible for exchange must be returned in their original packaging, along with the original purchase receipt, within 7 days from the date of purchase.
- Exchanges are not possible without the original purchase receipt.
- A return shipping charge will be applicable for exchanges.
Refund Policy:
- Refunds are processed exclusively through the Original Mode of Payment.
- The refund process initiates once Falaq Jewelry receives the returned product(s). This process may take up to 7 days from the receipt of the product.
- For credit/debit card payments, the refund will be credited back to the card within 7 to 15 working days.
- Cash back/promotion amounts used in the order will not be included in the refund.
- For orders placed using gift certificates or vouchers, the refund will be issued as a new gift certificate or voucher of the same value, excluding shipping charges.
Additional Information:
- We meticulously inspect all items before shipping to ensure the highest quality.
- In case of any issues, please contact us at our designated customer service email with all relevant order details and images.
- We will assist with the return process and arrange for product pick-up, where applicable.
Your satisfaction is paramount to us at Falaq Jewelry. This policy is designed to ensure a transparent and hassle-free experience for refunds and exchanges, aligning with our dedication to exceptional service and quality.