Privacy Policy

 

1. Our Commitment to Privacy

Falaq Jewelry (“we,” “us,” or “our”) values the trust you place in us when you share your personal information. We have prepared this Privacy Policy to explain how we collect, use, store, and protect the personal information provided by visitors and customers on our website.

2. Scope of this Policy

2.1 Website Coverage
This Privacy Policy covers only the data we collect through the Falaq Jewelry website (the “Site”). It does not apply to any external or third-party websites linked from our Site. We encourage you to review the privacy policies of such third-party sites before providing any personal information.

2.2 Third-Party Websites
Our Site may contain links to external platforms for your convenience (e.g., social media channels or payment gateways). However, Falaq Jewelry is not responsible for the privacy practices of these sites.

3. Data Storage and Security

3.1 Secure E-Commerce Platform
Our online store is hosted on a reputable e-commerce platform that employs robust security protocols to safeguard your data. Personal information is stored on secure servers with measures designed to protect against unauthorized access.

3.2 Data Encryption
To protect your sensitive data during transmission, we use industry-standard SSL (Secure Socket Layer) encryption. This technology ensures that personal and financial details are securely transmitted.

3.3 Compliance
We comply with applicable PCI-DSS (Payment Card Industry Data Security Standard) requirements and follow recognized best practices for data security. By adhering to these standards, we aim to maintain a high level of protection for all customer data.

4. Collection and Use of Personal Information

4.1 Types of Information Collected

  • Personal Details: Name, email address, phone number, billing/shipping information, and payment details.
  • Website Interaction Data: Non-personal information such as browser type, IP address, and pages visited, collected to improve user experience.

4.2 Purpose of Collection
We collect personal information primarily for:

  • Order Processing: Verifying and completing transactions, delivering products, and providing receipts or confirmations.
  • Account Management: Creating and maintaining user accounts, facilitating login, and enabling account-related settings.
  • Customer Support: Resolving inquiries, processing returns or refunds, and providing technical assistance.
  • Service Enhancement: Analyzing website usage to improve our offerings and tailor content to user preferences.

4.3 Consent
By accessing or using our Site, you acknowledge that you have read this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein.

4.4 Disclosure to Trusted Partners
We may share certain personal information with third parties for specific purposes, such as fraud prevention or legal compliance. These partners are obligated to protect your information in accordance with relevant data protection laws.

5. Marketing and Communication Preferences

5.1 Opt-In for Marketing Updates
If you choose to opt in, we may send you updates about new products, special promotions, or other relevant information. These communications are designed to keep you informed of the latest offerings from Falaq Jewelry.

5.2 Opt-Out Mechanism
Should you decide you no longer wish to receive marketing communications, you can unsubscribe at any time:

  • Email Unsubscribe: Click the “unsubscribe” link provided in any promotional email.
  • Account Settings: Adjust your preferences within the “My Account” section of the Site.

6. Access and Control of Personal Information

6.1 Viewing and Updating Information
Registered customers can access and update personal details by logging into their account on our Site. It is your responsibility to keep your information accurate and up-to-date.

6.2 Data Removal
If you wish to have your personal information removed from our records, please contact our customer support team. We will confirm your request and proceed with the removal of your data in accordance with applicable laws.

7. Contact and Complaints

We welcome any questions, concerns, or complaints about our Privacy Policy or data handling practices. You can reach us through the following methods:

We strive to address all inquiries promptly and work with you to find a satisfactory resolution.

Last Updated: 2 March, 2025

By continuing to use our Site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Falaq Jewelry reserves the right to modify or update this Policy at any time, with changes effective upon posting to the Site. We encourage you to review this Privacy Policy periodically for any updates.