FAQs
Find answers to our most frequently asked questions.
Our Collections & Services
What type of jewelry does Falaq Jewelry specialize in?
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High-quality silver jewelry, elegantly gold-plated for luxury and versatility.
Do you have jewelry suitable for children?
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Yes, a specially designed collection for children is available.
See here
Do you provide delivery services?
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Yes, we offer delivery across Oman & Internationally.
How can I order or inquire about a piece?
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Via Our website, WhatsApp at +968 92233774 or visit us in A Khaboura.
What's your return and exchange policy?
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Returns/exchanges accepted within a set period for items in original state.
Is there a physical store for Falaq Jewelry?
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Yes, at As Sarhat in Al Khaboura.
Jewelry Care & Quality
How should I care for my Falaq Jewelry pieces?
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Avoid water, perfumes, chemicals, store in a dry place.
Is there a warranty for the jewelry?
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Limited warranty covering manufacturing defects.
Is the jewelry solid silver or gold?
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Solid sterling silver (925) with 18k or 21k gold plating on some pieces.
What causes black coloring on silver jewelry?
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Can be intentional oxidation or natural tarnish, manageable with proper cleaning.
Store Information & Policies
What are Falaq Jewelry's store hours?
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Saturday to Thursday
1st Shift: 9:30 AM - 1 PM
2nd Shift 4:30 PM - 10 PM
Fridays
4:30 PM - 10 PM.
Where do you deliver, and what are the timeframes?
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Across Oman, typically within 2-3 working days.
International, 7-10 working days.
How can I cancel my order?
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Email falaqjewelry@gmail.com with your order number for cancellation.
How do I return a product?
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Email Customer Care at falaqjewelry@gmail.com within 7 days of receipt.
Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.