FAQs

Find answers to our most frequently asked questions.

Our Collections & Services

What type of jewelry does Falaq Jewelry specialize in?

High-quality silver jewelry, elegantly gold-plated for luxury and versatility.

Do you have jewelry suitable for children?

Yes, a specially designed collection for children is available.

See here

Do you provide delivery services?

Yes, we offer delivery across Oman & Internationally.

How can I order or inquire about a piece?

Via Our website, WhatsApp at +968 92233774 or visit us in A Khaboura.

What's your return and exchange policy?

Returns/exchanges accepted within a set period for items in original state.

Is there a physical store for Falaq Jewelry?

Yes, at As Sarhat in Al Khaboura.

How should I care for my Falaq Jewelry pieces?

Avoid water, perfumes, chemicals, store in a dry place.

Is there a warranty for the jewelry?

Limited warranty covering manufacturing defects.

Is the jewelry solid silver or gold?

Solid sterling silver (925) with 18k or 21k gold plating on some pieces.

What causes black coloring on silver jewelry?

Can be intentional oxidation or natural tarnish, manageable with proper cleaning.

What are Falaq Jewelry's store hours?

Saturday to Thursday

1st Shift: 9:30 AM - 1 PM
2nd Shift 4:30 PM - 10 PM

Fridays

4:30 PM - 10 PM.

Where do you deliver, and what are the timeframes?

Across Oman, typically within 2-3 working days.

International, 7-10 working days.

How can I cancel my order?

Email falaqjewelry@gmail.com with your order number for cancellation.

How do I return a product?

Email Customer Care at falaqjewelry@gmail.com within 7 days of receipt.

PS: Keep up with our latest designs and offers. Your elegance is our pride! 💍

Contact our customer support through the contact page and our team will get back to you as soon as possible.