Frequently Asked Questions
About our jewelry
What is Falaq jewelry made of?
Every piece is 925 silver, 24K gold plated. The silver is real 925 silver and each piece is stamped 925. The gold plating is done in our own workshop in Oman.
Is it gold?
No. It is not solid gold. It is 925 silver with 24K gold plating: the look of gold, with real silver underneath, at a price that makes sense.
Will the gold plating last?
Plating is a layer on the surface, so it slowly wears with time and use. Perfume, lotion, sea water, pool water and sweat shorten its life. Our Jewelry Care page shows how to keep the colour longer.
How do I choose my ring size?
Our Ring Size Guide shows how to measure your finger. If you are not sure, message us on WhatsApp before you order.
Ordering and payment
How do I order?
Add the piece to your cart and complete your order on the website. You can also message us on WhatsApp at +968 9583 2063 and our team will help you.
Which currency are the prices in?
All prices are in Omani Rial (OMR) and you pay in OMR. The website may show an approximate price in your own currency to help you. Your bank makes the final conversion.
How can I pay?
Visa, Mastercard, American Express, and Apple Pay where your device supports it. The methods available to you are shown at checkout. We never ask for card details on WhatsApp, Instagram, email or by phone.
Can I change or cancel my order?
Yes, until you receive the email that says your order has been sent. Message us on WhatsApp as soon as possible with your order number. After the order has been sent it cannot be cancelled.
Delivery and collection
Where do you deliver, and what does it cost?
- Oman: 2 OMR. Free on orders over 70 OMR.
- United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain: 5 OMR. Free on orders over 140 OMR.
- United Kingdom, United States: 10 OMR. Free on orders over 250 OMR.
- Other countries: the delivery charge is shown at checkout before you pay.
Full details are on our Shipping & Delivery page.
How long does delivery take?
Usually two to seven business days, depending on where you live. Customs clearance and public holidays can add time.
Can I collect my order from a store?
Yes, in Oman. Where it is available for your order, choose "Pick up" at checkout and select the store. We email you when your order is ready to collect. Please bring your order number.
How do I track my order?
When your order is sent, you receive an email with a tracking number. An order may arrive in more than one package.
Will I pay customs?
Your country may charge customs duty or import tax when the parcel arrives. These charges are not included in our prices or delivery charge and are paid by the customer.
Exchanges and refunds
Can I exchange a piece or get a refund?
Yes, in two cases. A manufacturing defect: contact us within 7 days of receiving your order. Damage in transit or a wrong item: contact us within 48 hours of delivery, with photos of the item and the parcel. Change of mind and wear after delivery are not covered. Our Return Policy has the details.
When will I receive my refund?
Refunds go to the original payment method. We start the refund after we receive and check the returned piece, which can take up to 7 days. Card refunds usually appear within 7 to 15 working days, depending on your bank.
Stores and contact
Where are your stores?
Al Khaburah, Mawaleh in Muscat, and Sohar. Addresses and maps are on the Our Stores page. You are welcome to visit, see the pieces and try them on.
How can I reach you?
WhatsApp or call: +968 9583 2063
Email: support@falaqjewelry.com
Customer service: Saturday to Thursday 9 AM to 1 PM and 4 PM to 10 PM, Friday 4 PM to 10 PM
Who is behind Falaq?
Falaq Jewelry is a brand of Gold World Trading L.L.C., Sultanate of Oman, CR No. 1425839.