Payment Details

At Falaq Jewelry we aim to make your checkout simple, secure and clear, whether you order from Oman or from another country. Please read the payment information below before placing your order.

Accepted payment methods

• Visa
• Mastercard
• American Express
• Apple Pay (when supported by your device, browser and card issuer)

The payment methods shown at checkout may vary depending on your country, bank, device or browser.

When you are charged

Payment is charged immediately when your order is placed and completed at checkout. Your order is confirmed only after the payment has been authorized.

Currency and bank charges

All prices on our website are in Omani Rial (OMR). If your card was issued outside Oman, or your account is not in OMR, your bank may apply currency conversion charges, foreign transaction fees or other bank charges. These are set by your bank or card issuer and are not controlled by Falaq Jewelry.

Secure checkout

• Payments are made through our secure checkout page.
• We never ask customers to share full card details through WhatsApp, Instagram, email or phone calls.
• Please complete payments only through the official checkout on our website.

If anyone asks for your card details outside the official checkout, please do not continue, and contact us immediately.

Payment verification (OTP)

Some payments need an extra check by your bank, such as a one-time password (OTP) or 3D Secure. If your payment does not go through:

• Make sure the OTP or bank check was completed correctly.
• Try again on the official checkout page.
• Contact your bank if the problem continues.
• Use another card if needed.

Failed, declined or pending payments

If a payment attempt is unsuccessful, your order may not be completed. In some cases your bank may place a temporary hold (a pending charge) even if the order was not confirmed. This is usually reversed automatically by your bank, depending on their processing time.

If you believe a payment was deducted but your order was not confirmed, please contact us with your full name, your order number (if you have one), the date and time of the payment attempt, and a screenshot or transaction reference (if you have one).

International orders, customs and duties

• The delivery charge for your country is shown at checkout.
• Customs duties, import taxes or local charges may apply, depending on your country.
• These charges are paid by the customer.

They are set by your local customs authority and are outside our control. We recommend checking with your local customs office before placing an order.

Refunds

If a refund is approved under our Return Policy, it is sent to the original payment method. Card refunds usually appear within 7 to 15 working days, depending on your bank.

Payment support

For help with a failed payment, a possible double charge, a pending charge or a refund question, contact us:

Email: support@falaqjewelry.com
WhatsApp or call: +968 9583 2063
Customer service: Saturday to Thursday 9 AM to 1 PM and 4 PM to 10 PM, Friday 4 PM to 10 PM
Business name: Gold World Trading L.L.C.

Important note

By placing an order on our website, you agree to complete payment through the official checkout and to provide accurate billing information. For returns, refunds and other order terms, please see our policy pages.