Payment Details
At Falaq Jewelry, we aim to make your checkout experience simple, secure, and clear — whether you are ordering from Oman or from another country.
Please read the payment information below before placing your order.
Accepted Payment Methods
We accept major payment methods available at checkout, which may include:
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Visa
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Mastercard
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American Express
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Apple Pay (when supported by your device, browser, and card issuer)
Please note: The payment methods shown at checkout may vary depending on your country, bank, device, or browser.
Payment Processing (Oman & International Orders)
We process online payments securely for both:
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Orders within Oman
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International orders (outside Oman)
Payment is charged immediately at the time your order is placed and successfully completed at checkout.
Your order is confirmed only after payment has been successfully authorized.
Currency & Bank Charges
All prices on our website are displayed in OMR (Omani Rial).
If you are using a card issued outside Oman or a non-OMR account, your bank may apply:
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Currency conversion charges
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Foreign transaction fees
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Other bank-related charges
These charges are set by your bank/card issuer and are not controlled by Falaq Jewelry.
Secure Checkout & Payment Safety
We take payment security seriously.
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Payments are made through our secure checkout page
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We never ask customers to share full card details through WhatsApp, Instagram, email, or phone calls
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Please complete payments only through the official checkout on our website
If anyone requests your card details outside the official checkout process, please do not proceed and contact us immediately.
Payment Verification (OTP / Bank Authentication)
Some transactions may require additional verification by your bank (such as OTP or 3D Secure authentication).
If your payment does not go through, please:
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Make sure the OTP/authentication was completed correctly
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Try again using the official checkout page
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Contact your bank if the issue continues
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Use another card if needed
Failed, Declined, or Pending Payments
If a payment attempt is unsuccessful, your order may not be completed.
In some cases, your bank may place a temporary authorization hold (pending charge) even if the order was not confirmed. This is usually reversed automatically by your bank, depending on their processing time.
If you believe a payment was deducted but your order was not confirmed, please contact us and share:
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Your full name
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Order number (if available)
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Date and time of payment attempt
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Screenshot or transaction reference (if available)
International Orders, Customs & Duties
For international orders:
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Shipping charges (if applicable) will be shown during checkout
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Customs duties, import taxes, or local charges may apply depending on your country
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These charges are the customer’s responsibility unless clearly stated otherwise
These charges are determined by your local customs authorities and are outside our control.
We recommend checking with your local customs office before placing an order.
Refunds (If Approved)
If a refund is approved in accordance with our Return Policy, the refund will be sent to the original payment method used for the purchase.
Refund timeline
Refunds may take 5 to 14 business days, depending on your bank or card issuer.
In some cases, it may take longer based on bank processing times.
Payment Support
If you need help with a payment-related issue (such as failed payment, duplicate charge concern, pending charge, or refund question), please contact us:
Email: support@falaqjewelry.com
Business Name: Gold World Trading LLC
Payment Support Hours
Sunday to Thursday
9:00 AM to 6:00 PM
Important Note
By placing an order on our website, you agree to complete payment through the official checkout process and to provide accurate billing information.
For return eligibility, refund conditions, and other order-related terms, please refer to our related policy pages on the website.