Terms of Service

Last Updated: 12 February,2025

1. Introduction and Acceptance

1.1 Overview

Welcome to Falaq Jewelry’s official website, accessible at http://www.falaqjewelry.com (the "Site"). These Terms of Service ("Terms") govern your access to and use of our Site, including all content, features, products, and services offered. By accessing, browsing, or using our Site in any manner, you agree to abide by these Terms in full. If you do not agree with any part of these Terms, please do not use our Site.

1.2 Business Registration and Legal Jurisdiction

Falaq Jewelry is a legally registered business operating in the Sultanate of Oman. These Terms are governed by the laws of Oman, except where other local laws may apply based on your place of residence. All transactions, disputes, and agreements shall be handled as per Omani regulations.

1.3 Service Areas and Regional Expansion

We currently market and sell our products in Oman, Bahrain, the United Arab Emirates, Qatar, and the Kingdom of Saudi Arabia. All orders are processed and shipped from Oman. Customers outside these countries may not be eligible for purchases or shipping unless otherwise stated.

2. Modifications and Updates

2.1 Changes to These Terms

Falaq Jewelry reserves the right to update, modify, or revise these Terms at any time. Updates will be effective immediately upon posting on the Site. Your continued use of the Site after such changes means you accept and agree to the revised Terms. It is your responsibility to review these Terms periodically.

2.2 Changes to Site Features and Services

We may, at any time, modify, update, or discontinue any aspect of the Site, including content, features, services, pricing, or product availability, without prior notice. We are not liable for any inconvenience or loss resulting from such modifications.

3. Eligibility and User Accounts

3.1 Age Requirement

You must be at least 18 years old or the legal age of majority in your jurisdiction to create an account or place an order. By using the Site, you confirm that you meet this requirement. If you are under 18, you may only use the Site under the supervision of a parent or legal guardian.

3.2 Account Registration and Security

To place orders or access certain features, you may be required to create an account. You are responsible for ensuring the accuracy of your account details, including your email, phone number, and billing/shipping address. You must keep your account credentials (username and password) confidential. Any unauthorized access or use of your account must be reported to us immediately.

3.3 Account Suspension or Termination

We reserve the right to suspend or terminate any account at our discretion if we detect any violation of these Terms, suspicious activities, fraudulent transactions, or any misconduct. We may also refuse future access to our services in such cases.

4. Permissible Use and Conduct

4.1 Lawful Use of the Site

By using our Site, you agree to:

  • Comply with all applicable laws and regulations in Oman and your country of access.
  • Use the Site for personal, non-commercial purposes unless explicitly permitted by us.
  • Refrain from any fraudulent, illegal, or unethical activity while using the Site.

4.2 Prohibited Activities

You must not:

  • Attempt to hack, damage, or interfere with the Site’s functionality or security.
  • Misuse or alter the content, images, or intellectual property of Falaq Jewelry.
  • Provide false information or impersonate another individual or entity.
  • Post or upload harmful, abusive, defamatory, or unlawful content.

4.3 Intellectual Property Rights

All content, logos, images, text, graphics, and software on the Site belong to Falaq Jewelry and are protected by copyright and trademark laws. You are not permitted to use, copy, reproduce, or distribute any materials from the Site without our prior written consent.

4.4 User Content Submission

By submitting any reviews, comments, or content on our Site, you grant Falaq Jewelry a worldwide, royalty-free license to use, modify, and display your content. You confirm that your submissions do not violate any third-party rights or laws.

5. Privacy and Data Protection

5.1 Privacy Policy

We take your privacy seriously. Our [Privacy Policy] details how we collect, use, and protect your personal information. By using the Site, you agree to our data practices outlined in the Privacy Policy.

5.2 Data Collection and Use

We collect personal data to fulfill orders, process payments, improve our services, and communicate with you. You may opt out of marketing communications at any time. We do not sell or share your data with third parties for marketing purposes without consent.

5.3 Third-Party Links

The Site may contain links to third-party websites (e.g., social media, external vendors). Falaq Jewelry is not responsible for the privacy practices or content of these external sites.

5.4 International Data Transfers

As we operate from Oman and serve multiple regions, your data may be stored or processed in different countries. We take necessary security measures to ensure compliance with international data protection standards.

6. Orders, Payments, and Pricing

6.1 Currency and Accepted Payment Methods

All transactions on our Site are conducted in Omani Rials (OMR). We accept major credit/debit cards and other payment methods displayed at checkout. You are responsible for providing accurate payment information.

6.2 Product Pricing and Taxes

Prices are subject to change without prior notice. Additional taxes, customs duties, or VAT may apply depending on your country’s regulations. You are responsible for any extra charges imposed by local authorities.

6.3 Order Confirmations

Once your payment is processed, you will receive an email confirmation within 24 hours. If you do not receive a confirmation, please check your spam folder or contact us.

6.4 Refunds and Cancellations

  • Returns: Accepted within 7 days of receipt for defective or damaged products. Items must be in their original condition.
  • Cancellations: Allowed before the shipping confirmation is sent. Orders that have been shipped cannot be canceled.
  • Refund Processing: Refunds, once approved, are processed within 7–15 working days depending on your payment provider.

7. Shipping and Delivery

7.1 Shipping Destinations and Timelines

We currently ship to Oman, Bahrain, UAE, Qatar, and KSA. Delivery times depend on location and shipping method selected at checkout. Delays may occur due to customs clearance or unforeseen circumstances.

7.2 Customs and Import Responsibilities

Customers are responsible for any customs fees, import restrictions, or taxes applicable in their country.

8. Contact Information

For any questions, concerns, or assistance, please contact us:

By using our Site, you confirm that you have read and understood these Terms. If you do not agree, please discontinue use immediately.